Privacy policy

Soapy Dolphin Laundry is committed to providing excellent service and protecting your privacy. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

You can find more information about the Australian Privacy Principles at www.oaic.gov.au.

1. What is Personal Information and Why We Collect It

Personal Information is any information that identifies you as an individual. This may include:

• Your name

• Email address

• Phone number

• Physical address

We collect personal information in various ways including via our website, email, text, phone, social media, app usage, cookies, and third parties.

We collect this information primarily to:

• Deliver our laundry services

• Provide updates and communication

• Send offers, promotions, or service notifications

You may unsubscribe from our marketing emails at any time by clicking “Unsubscribe” or contacting us in writing.

2. Sensitive Information

We do not intentionally collect sensitive information. If we do receive sensitive data (e.g. health-related details or religious beliefs), it will only be used:

• For the purpose it was provided

• With your explicit consent

• As required or authorised by law

3. Third Parties

Where practical, we collect personal information directly from you. However, sometimes we may receive information from third parties (e.g. support coordinators, referral partners). We will take reasonable steps to notify you if that occurs.

4. Disclosure of Personal Information

We may disclose your personal information:

• With your consent

• To service providers helping us deliver services

• When legally required to do so

5. Security of Your Personal Information

We take security seriously. Your personal information is stored in a secure manner and protected from unauthorised access, modification, or disclosure.

When your information is no longer needed, we will destroy or de-identify it. However, most records are retained for a minimum of 7 years as required by law.

6. Accessing and Updating Your Information

You can access or correct your personal information by contacting us in writing. We may ask you to verify your identity before releasing your records.

7. Keeping Information Accurate

Please let us know if your details change. We’ll take reasonable steps to ensure your information remains accurate and up to date.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or app.

9. Complaints and Enquiries

For any questions or concerns about this policy, please contact us at:

[email protected]

0481 063 534

www.soapydolphinlaundry.com.au